Privacy Policy
This Privacy Policy explains how Disco Bowl Ltd and Superbowl UK Ltd (“the Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information in accordance with GDPR and the Data Protection Act 2018. By using our services, website, or interacting with our advertisements, you agree to the collection and use of information as outlined in this policy. Please read this Privacy Policy carefully to understand our practices.
Interpretation and Definitions
Definitions
For clarity, terms used in this Privacy Policy have the following meanings:
- Company: Refers to Disco Bowl Ltd and Superbowl UK Ltd.
- Device: Any internet-enabled device, such as a computer, mobile, or tablet, used to access our services.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: Refers to our advertising, website, booking platform, or applications.
- Service Provider: Third-party companies or individuals engaged to assist the Company in providing services, including booking management, marketing, and analytics.
- You: The individual accessing or using the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Data Collection and Types of Data Collected
While using our Service, we may ask you to provide the following personal data:
- Contact details: Name, email address, phone number, and address.
- Payment details: Processed securely via certified payment providers (e.g., Stripe, PayPal). Payment details are not stored by us.
- Technical and Usage Data: IP address, browser type, operating system, device type, URLs of referrer and exit pages, and browsing activity on our Website.
- Demographic Information: Gender and date of birth.
- Preferences and Comments: Information you choose to provide, such as booking preferences or feedback.
Use of Your Personal Data
We may use your personal data for the following purposes:
- Service Provision and Bookings: To process bookings, manage customer accounts, and communicate booking confirmations.
- Account Management: To manage your registration as a user of our Service, giving you access to certain functionalities.
- Communications: To contact you regarding updates, security notices, or important changes related to our services.
- Marketing and Promotions: To send you news, special offers, or general information about similar services, unless you have opted out.
- Market Research: To conduct occasional research and analysis on customer satisfaction and preferences.
- Business Operations: For internal purposes such as data analysis, trend identification, and evaluation of marketing efforts.
- Legal Obligations: To comply with legal obligations or in response to valid requests by public authorities.
Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this policy:
- Booking Data: Retained for 190 days from booking and then securely deleted.
- Other Data: Retained as long as required to comply with legal obligations, resolve disputes, and enforce our agreements.
- You may request data deletion at any time by contacting us at privacy@discobowl.co.uk.
Data Sharing and Third Parties
We may share your personal data in the following instances:
- With Service Providers: Such as MailChimp, Google, Facebook, Twitter, Stripe, Wizards of Wellness and PayPal, to help us deliver services, process payments, and manage marketing.
- With Affiliates: Our parent company, subsidiaries, joint ventures, or other controlled companies, under the condition they uphold this Privacy Policy.
- Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner. You will be informed, and your data will be protected as per this policy.
- With Consent: We may disclose your information for other purposes with your consent.
International Data Transfers
Your information may be transferred to servers outside of your country for processing. We ensure these transfers meet GDPR requirements and that adequate security measures are in place.
Security of Your Personal Data
The security of your personal data is important to us. We implement suitable physical, electronic, and managerial safeguards to protect data:
- Payment Security: All payment processing is handled by certified providers, such as Stripe and PayPal, to protect sensitive information.
- Access Control: Password-protected areas are in place, and we recommend using strong, unique passwords.
- Data Transmission: While we take steps to protect your data, internet transmission is not fully secure. We cannot guarantee the security of your data transmitted to our Website and advise caution.
User Rights and Data Control
In compliance with GDPR, you have the right to:
- Access your personal data held by us.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Submit queries or complaints via privacy@discobowl.co.uk.
Cookies
We use cookies to improve your experience on our Website, manage session details, and track browsing behaviour. You can control cookies through your browser settings.
Links to Other Websites
Our Service may contain links to other websites. We do not control and are not responsible for the privacy policies of third-party sites.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. All updates will be posted on this page, and continued use of our services implies acceptance of any changes. You are advised to review this policy periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at privacy@discobowl.co.uk.